NENA Driving School is committed to protecting your privacy and maintaining the security of any personal data received from you. We strictly adhere to the requirements of the data protection legislation in the UK. This privacy policy tells you about the information we collect from you when you use our website or enquire with us by telephone. In collecting this information, we are acting as a data controller. By law, we have to provide you with information about us, why and how we use your data and the rights you have over your data.

We are NENA Limited, registered in the United Kingdom under number 11322459. Our address is 11 Charnwood Close, New Malden, England, KT3 3PS. You can contact us by calling at 0208 087 3539 or by email to info@nenadrivingschool.com.

We always ensure that your privacy is protected. We ask you to provide certain information by which you can be identified when using NENA Driving School. You can be assured that it will only be used under this privacy statement. Now and again, our privacy policy may change with recent updates. Please check this page when possible to ensure you are happy with its contents. This policy is effective from 15th August 2023. We may ask for the following information: • Name, date of birth, employment status • Contact details, including, but not limited to, email address and phone number • Other information, including address and postcode, card payment details, preferences for driving lessons, driving licence number etc. • Any driving convictions or other information which may affect your ability or suitability to drive.

This information is used so that we can provide the best possible service and cater your driving lessons to your individual needs. Details are also used for the following: • We may use the information to improve our products and service • Internal logging: we like to keep your details on file, so if you ever need to call us, we know who you are and who you’re driving with, so we can help you quicker. • From time to time, you may receive emails about our latest products or deals and offers that might benefit you. • You may receive phone calls, SMS or emails for market research purposes. You may receive courtesy calls if you are a NENA Driving School pupil to check if you are happy with our services. Please let us know if you receive this communication and would rather not receive it anymore. • Analyse data for our use based on location, age, driving test attempts etc. • Allow you to log in to our website, which requires an email address, phone number and password at the minimum.

We are committed to ensuring that your information is secure. We have efficient procedures to protect the information we collect online to prevent unauthorised access. You may choose to restrict the collection or use of your personal information in the following ways: You may first allow us to use your information for marketing reasons and then change your mind. If this is the case, please inform us directly: info@nenadrivingschool.com. Your details will not be sold, leased or distributed to other parties without your permission or unless we are required to do so by law. We may use your personal information to send you promotional information about third parties, which may interest you if we have your permission. You may request details of personal information we hold about you under the Data Protection Act 1998 and GDPR. A small fee may be chargeable. If the details we hold about you are incorrect, let us know immediately, and we will rectify them immediately.

If you have any questions about our Privacy Policy, please call us at 0208 087 3539 or email at info@nenadrivingschool.com.